From: Darths & Droids
NPCs have jobs too, and some of them probably really enjoy what they do.
Imagine all those people in the supervillain’s sub-volcano lair, doing maintenance on the rocket gantry, operating the monorail, providing
the catering. Presumably many of them think they’re working for some sort of legitimate company, and have varying levels of loyalty and enthusiasm
for their job.
If the PCs meet some of these sorts of low level “villains”, it may not be clear if they should fight their way through them, or inform them
of what’s going on and save them.